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#164 Cutting Through the Noise with Joshua Altman and Roger Devine

Today we’re speaking with Joshua Altman and Roger Devine. Joshua Altman is a veteran storyteller and strategist with over 20 years of experience shaping high-impact communications. Roger Devine is the Marketing Director at SchoolAuction.net and an experienced marketing professional specializing in growth strategy, product positioning, and software marketing for small businesses, startups, and nonprofits. In this episode, we explore growth marketing, AI agents, nonprofit fundraising, and advanced marketing strategies through the lens of two seasoned industry leaders.
“Everything you publish should be useful.” -Joshua Altman
“LLMs have started to and have the capacity to completely destroy search as a marketing mechanism.” -Roger Devine

About the Episode

Welcome to our deep dive into Episode 164 of the MTM Growth Marketing Podcast! Whether you’re a founder, marketer, startup leader, or in charge at a nonprofit, this episode is packed with insights you don’t want to miss. We connect with Joshua Altman from Beltway Media and Roger Devine from SchoolAuction.net to get a fresh look at communications leadership, the real impact of AI, and the nuanced art of volunteer-centric marketing.

Introduction

Growth marketing is evolving at light speed. As the lines between communications, branding, and marketing continue to blur, leaders are looking for practical strategies—ones proven to actually work, not just sound good in theory.

Episode 164 pulls back the curtain on:

  • What fractional communications leadership is, and why it’s more than just marketing
  • The new school go-to marketing strategies—yes, newsletters are still alive!
  • AI’s growing role, especially as “agents” replace manual tasks
  • How to market when your audience doesn’t want to be found, like volunteers
  • The uneasy future of search, and what marketers should really be doing

Let’s dig in!

Meet Joshua: Fractional Chief Communications Officer at Beltway Media

What Is Fractional Communications Leadership?

When you think of “communications” at a company, you probably imagine PR, or maybe a marketing manager. Joshua Altman flips that script.

Beltway Media acts as a fractional chief communications officer—think of it as renting the expertise of a C-level leader, without hiring one full-time. This makes sense for:

  • Startups
  • Founder-led businesses
  • Small to medium companies

Often, early team members end up “doing marketing”—not because they’re experts, but because they were just there first. In Joshua’s words:

“They were the original engineer, so they could handle the website. So they got stuck with doing [communications] years past when they should have.”

Joshua and his team work alongside CMOs and brand officers, but always with a mission to shape reputation and build long-term stakeholder confidence. This means thinking about messaging not just as a one-off campaign, but as a strategic tool.

How Joshua Found His Path: The Accidental Communicator

Joshua didn’t start in communications or marketing. He began as a journalist, studying American journalism for his graduate thesis. His journey:

  • Set out to be a reporter, figured he’d go back to the newsroom
  • Kept picking up projects with startups
  • Saw that small businesses needed integrated strategy—not someone to write press releases all day

The “fractional leadership” model worked because most companies didn’t need a full-time comms pro, they just needed someone to shape their message when stakes were highest.

Joshua’s advice? Don’t get caught in the trap of thinking you need one specific type of marketing hire. Sometimes a broad, strategic hand is what you’ll benefit from most.

Modern Communication Strategies That Work

Email Newsletters: Old-School But Gold

It’s no secret that many marketers have declared email to be “dead.” But Joshua says otherwise—email newsletters are still crushing it when done right.

He points out:

  • Newsletters seem one-directional, but can spark genuine replies and business inquiries
  • The trick isn’t just sending—it’s who you’re sending to, what you’re saying, and how much your audience values it

Joshua’s clients report that well-crafted newsletters generate real engagement:

“People wrote back to the newsletter… consultations for their projects. They’re calling us and that’s great to hear.”

How Modern Email Newsletters Deliver

  • Opt-in lists only: Not all email is good email! If you didn’t choose to be on that list, why would you read the newsletter?
  • Useful, not pushy: Don’t just send ads—send value.

What Really Makes an Email Newsletter Click?

Andrew (the host) shares how he gets six newsletters a day—and sends five straight to spam. But his friend’s personal-touch, content-driven newsletter keeps him engaged.

Joshua explains:

  • Most “spam” comes from companies just using customer lists, not actual subscribers
  • You should only send to people who want to hear from you
  • Everything you publish should be useful

The Power of Useful Content

Beltway Media leads with free, practical information. Their communications quick guides are available for anyone—no sign-up required!

  • Seven or eight-page guides tailored for different business stages
  • Tips on social media, marketing, and communications
  • No email collection barriers—just value, right on the site

Why does this work?

  • If visitors find value, they’ll remember your brand—even if they don’t convert today
  • Pieces like these can become engaging LinkedIn carousel ads

“You know that you got something from Beltway Media and it’s useful.”

How AI Is Changing the Communications Game

AI as a Tool – Not the Magic Solution

Let’s get real about AI. Joshua is pragmatic:

  • AI is a helpful tool. That’s it. It’s not the solution to every problem.
  • It’s amazing for routine research and tasks, but always requires a human backstop.

Key AI Strengths:

  • Fast first drafts for content
  • Streamlined research (when info sources are trustworthy)
  • Can sketch outlines, summarize docs

But you shouldn’t blindly trust it to generate final products—it hallucinates, and it lacks real understanding:

“Would I trust it to put something out there, unedited, unreviewed? No. It doesn’t provide a final product.”

How does AI work? Large language models (LLMs) like ChatGPT “predict what comes next,” based on the data you give them. That’s powerful, but limited.

Abacus AI and The Rise of AI Agents

Joshua gets technical—but in practical terms. Abacus AI is his tool of choice:

  • Lets you build AI “agents”—essentially bots that can run autonomous research, reporting, and more
  • Connects to multiple AI models via API (ChatGPT, Claude, Grok, Gemini, and more)
  • Has a “Root LLN” feature, which picks the best AI for your prompt automatically

What does this mean for marketers and comms professionals?

  • You can use agents to run complex, repetitive tasks (scanning trends, finding reporters, monitoring social, etc.)
  • You get to choose which model fits your needs—if the recommendation doesn’t work, run it again with a different model

Joshua’s honest assessment:

  • Sometimes, tools don’t do what you expect: “We just built it. Why isn’t this working? Oh—we don’t have the capability…yet.”

LLMs vs AI Agents: What’s the Difference?

  • LLMs: Great for writing, responding to prompts, quick research—think of them as smart assistants.
  • AI Agents: Semi-autonomous bots that can carry out chains of commands and routines without constant prompting; ideal for tasks like monitoring trends, searching for information, or scraping news.

“Agents I think of as autonomous or semi-autonomous actors…you can create agents…for PR instead of manually searching for trending topics, for what reporters are writing about, for, you know, what’s emerging.”

Building AI Agents Without Coding

Don’t let the tech jargon scare you off:

  • You might benefit from knowing some coding, but it’s not required
  • Joshua’s AI agent for PR wrote thousands of lines of code, just from natural language prompts
  • You can download the code to run it locally—but you don’t have to understand every bit of it

Bottom line: Anyone can benefit from agents. Knowing a little HTML helps, but you don’t need to be technical to start.

Meet Roger: Volunteer-Focused Marketing at SchoolAuction.net

A Day in The Life: Numbers, Sales, and Product Demos

Roger Devine’s morning starts at 6am, reviewing KPIs, making sales calls, and running product demos. As the only sales team member, he straddles:

  • Direct sales
  • Marketing
  • Customer support (he tries to avoid, but you know…)

His product, SchoolAuction.net, is tailor-made for:

  • PTA and PTO fundraising
  • Church and community group events
  • Any nonprofit running fundraising events

Twenty years serving this space has shown Roger just how unique volunteer-driven marketing really is.

Marketing to Volunteers: A Different Animal

You can’t just “target” volunteers with traditional sales or marketing tactics:

  • The fundraising chair for a PTA is usually a parent who volunteered for the job—not someone with a public role
  • They only step into that persona when they put on their “volunteer hat”
  • Outbound lists, lead brokers, and cold sales don’t work in this market

Roger shares:

“This year one of the moms in third grade is going to stick her hand up at the wrong time and say, ‘I’ll run the auction this year.’ That’s who I need to talk to. Who is she? I gotta bring her to find me.”

Unique Strategies for Volunteer-Driven Marketing

  • Inbound discovery: Make your product easy to find when that person needs it
  • Retargeting: Not Roger’s favorite, but it works for capturing interest
  • Educational resources: Equip, don’t push—help volunteers make decisions

Persona-Based Marketing: How to Really Know Your Customer

Persona marketing isn’t new, but it’s essential for Roger’s team.

How do you build the right persona?

  • Start with personal experience. Roger was a PTA president when the company was founded.
  • Connect to developers, staff, and their families (his business partners’ wives were the auction chairs!)

“If you have any personal experience you can bring into it, that helps.”

Over time, you learn: How do these groups make decisions? Who are your real buyers? Who advocates for your product behind the scenes?

Roger highlights a common trait among volunteers:

  • Mission-driven but often insecure about the “extra” role they’ve picked up
  • Need resources that both educate and reassure

“A lot of my customers will be type A personalities that want to do everything themselves…they might charge into something where you know that this is not going to go well if you’re doing this.”

Nonprofit Fundraising, PTAs, and The Consensus Sales Model

Selling to nonprofits isn’t a decisive, direct sale—it’s consensus-based. You may never get a firm “yes” from a single person.

How to succeed:

  • Assume consensus buying centers (multiple decision-makers in a group)
  • Position yourself as an advocate and resource
  • Provide easy-to-access guides, checklists, and hand-holding

Roger’s goal? Get a champion in the room when decisions are made, and make the process as friendly as possible.

AI’s Double-Edged Sword for Nonprofits and Marketers

LLMs in Support

Roger shares how SchoolAuction.net has started using LLM-powered chatbots for customer support:

  • Trained on the company’s documentation
  • Debuted as a support vector to help customers find answers fast

The hope: Maintain current staffing levels as the business scales.

The Search Shakeup

Not all AI news is rosy. Roger warns of a seismic change:

“LLMs have started to and have the capacity to completely destroy search as a marketing mechanism.”

What’s happening?

  • AI-powered search is much better for consumers—you get fast, accurate summaries
  • For marketers, it’s scary: you can’t “rank” in AI overviews, you can’t buy visibility, and traditional SEO playbooks are being disrupted

What can marketers do?

  • Experiment with new tools, new formats, test podcast and video content
  • Don’t bet the farm; keep traditional channels alive until new ones prove their worth

Experimentation and Marketing Budgets in the AI Era

Roger’s approach:

  • Set aside a budget for experimentation: “$10,000 a quarter…see what happens.”
  • Don’t risk your entire spend on unproven strategies
  • Adopt new AI tools slowly and watch for real results

Roger’s advice:

“I’m willing to spend some money there, but I can’t risk my entire marketing budget there. It’s very expensive to engage these guys. I have to save some of it for things that I hope still work.”

Both guests agree: the pace of change is fast, but “what works” is still about building trust, relationships, and real value.

Conclusion: What Growth Really Means in 2024 and Beyond

We’re living through one of the most dynamic marketing eras yet. The lessons from Episode 164 boil down to:

  • Lead with value, not noise: Whether it’s newsletters, guides, or educational content, if you’re not helping your audience, you’ll lose them to spam.
  • Adopt AI—but cautiously: Use AI to automate what’s boring and routine. Train agents. But don’t ever skip the human touch.
  • Know your audience inside out: Persona-based marketing isn’t just a tactic—it’s how you build products and campaigns that resonate.
  • Experiment wisely: Leverage budgets to test new AI-driven tools. But don’t abandon the tried-and-true until you know for sure.
  • Stay flexible: The landscape is changing. Consensus sales, blurred lines between communications and marketing, the rise and fall of search—all of it means marketers must adapt constantly.

“Everything you publish should be useful.”

Ready to take your game to the next level? Start by applying the lessons from Joshua and Roger—be useful, be strategic, and don’t be afraid to experiment. The future of growth marketing isn’t about the latest buzzwords. It’s about honest, practical value.

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