Leonard A. Schlesinger is Baker Foundation Professor at the Harvard Business School where he serves as Chair of the School’s Practice based faculty and Coordinator of the Required Curriculum Section Chairs.
His writings on entrepreneurship, service management and organizational management have been widely published and influenced. His work on “The Service Profit Chain” has been recognized as one of the most researched management concepts of the last 25 years. He is the author or co-author of 12 additional books (many of which have been published in multiple languages) and has written numerous articles and blogs for academic audiences as well as for The New York Times, Fast Company, Forbes and Harvard Business Review.
Schlesinger has lectured and consulted on strategy, service quality, customer satisfaction, entrepreneurship, human resources and organizational change for over 250 major corporations, non-profit organizations, governments, and international leadership organizations around the world.
Schlesinger holds a Doctor of Business Administration from Harvard Business School, an MBA from Columbia University, a Bachelor of Arts in American Civilization from Brown University and an Honorary Doctor of Laws from Babson College.
In this episode, I speak with Len about his mission and the impact he is making in the world.
Let’s dive in!
